Fully comprehensive park management solution implemented across all 42 parks.

Allowed Park Holidays to gain competitive advantages and innovate as they grow.

Microsoft and Office 365 integration with EliteParks made adoption easy and simple.

Park Holidays IT Director, Michael Procyshyn, shares his insights into the company’s technology evolution, highlighting the challenges faced before the adoption of EliteParks in 2017.

The shift was driven by the need for a comprehensive solution in the holiday park industry, mainly to integrate bookings and accounting seamlessly. Park Holidays’ commitment to staying at the forefront of technology is evident in its interest in Power Apps for tasks like meter readings and maintenance jobs, aiming to enhance functionality and simplify operations.

Michael’s proactive role in initiating the Elite Dynamics User Group clearly reflects Park Holidays’ dedication to collaborative innovation within the holiday park industry.

The challenges

  • Lack of controls and processes.
  • Absence of a formal helpdesk for IT functions.
  • Rebooting equipment causing disruptions and kicking users off the internet.
  • Major move to new offices at Glovers House presented additional challenges.
  • Introduction of Elite Dynamics during this period.
  • Onboarding new parks involved data uploads and mapping from diverse systems.
  • Varied data fields, grades, plot numbering, and pricing in different systems.
  • Inadequate communication on the parks before the upgrade.
  • Acquiring new parks and the need for a quick and smooth onboarding process.
  • Migration of nine parks from Bridge Leisure to EliteParks in spring 2021.
  • Initial need for regular modifications to the software.
  • Transitioning to the standard product after significant investment in expanding functionality.
Solutions implemented

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2015

transitioned to ParkVision

2017

became an Elite customer

2021

acquired nine new parks to migrate

Our software at a glance

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We like to work efficiently, and EliteParks gives us that efficiency. We can see the efficiencies EliteParks gives us at present and we can see the opportunities it will give moving forward, because of the integration with Microsoft.

Michael Procyshyn, IT Manager,

Park Holidays

For us, that’s the driver and that’s why we stay on the Microsoft route and with Elite Dynamics. We support each other, have a great working relationship and there’s always more we can do together.

If we’re honest, we probably bought into a combination of both Jamaine and the product. It also helped that we were going down the single application route and had decided to go live with Microsoft Dynamics. Elite Dynamics was a brand new company so it was a bit of a concern, but with Jamaine’s history and holiday park industry experience, it was worth the gamble. If you look at the industry, there’s no-one doing what Elite Dynamics is doing.

Other software providers do some bookings and online options, but they don’t do the full accounting side the way EliteParks does. Yes, you could go to one of the big global tech companies, but then you’ve got to start from scratch to write an entire caravan vertical within it.

Ready to upgrade your current software?

1

Contact us by completing our online form or calling the enquiry number to arrange a Discovery call with one of our consultants.

2

After your discovery call, we’ll invite you to a demonstration of our proposed solution which meets your IT business requirements.

3

Once you’ve had your software demonstration and all your questions have been answered, we’ll work on an Indicative Price Illustration for you that shows a clear breakdown of all fees and resources included.

4

If you’re comfortable with the Indicative Price Illustration, we’ll visit your business and conduct a series of Business Process Analysis workshops with your team. This allows us to walk through you processes and map them to the functionality of the solution, ensuring that the proposed solution will fit your business and deliver to your stated objectives.

5

Once step 4 is complete, we’ll produce a business proposal for you to review with your team which includes the commercials, the delivery scope, and high-level project plan. After contracts are signed, we’ll organise a project kick-off meeting where you will be formally handed over to the implementation team.

6

By joining the Elite Community, you are now part of a very special group of businesses in the park & marina industry, who all share the same enthusiasm for world-class Microsoft Dynamics 365 technology.

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