Engineer & Service Team Management

Enables dealers to allocate engineer’s workloads and have full visibility of this whilst empowering your engineer team to complete jobs allocated, re-assign and upload photos.

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Module overview

The Engineer & Service Management module in EliteBrokers enables dealers to allocate engineer’s workloads and have full visibility of this whilst empowering your engineer team to complete jobs allocated, re-assign and upload photos. With the Engineer & Service Team Management module, your engineers can access jobs on-site and complete jobs, re-allocate or upload photos where required from any device, even whilst offline.

Engineer jobs can range from a manufacturer’s warranty claim to repairing a used boat. Reduce manual time spent on managing your engineers and empower them to take control of their jobs whilst on-site whether online or offline.

Features & benefits

  • Your engineers can access jobs on a mobile or tablet device on site and update, complete jobs, allocate, re-assign and upload photos. 
  • Jobs can be assigned remotely 
  • Ability to access the solution offline 
  • Complete more service calls per technician per week 
  • Communicate an accurate arrival time to customers 
  • Reduce travel time, mileage, and vehicle wear and tear 
  • Organise and track resolution of customer issues 
  • Provide accurate account and equipment history to the field services team 
  • Keep customers updated with the status of their service call and when it’s resolved 
  • Schedule visits when it is convenient for the customer 
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Tools & functions available

  • Case to Work Order Processing 
  • GPS Tracking 
  • Inventory Management 
  • Resource Skills for Intelligent Resourcing 
  • Resource Tracking 
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This module is part of

Our complete business management solution for holiday home, residential park home and boat manufacturers.

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Our bespoke customer relationship management software solution for holiday home, caravan and boat dealers.

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Our software at a glance

Contact us to discuss your needs and arrange an informal, no-obligation demonstration.

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Ready to upgrade your current software?

1

Contact us by completing our online form or calling the enquiry number to arrange a Discovery call with one of our consultants.

2

After your discovery call, we’ll invite you to a demonstration of our proposed solution which meets your IT business requirements.

3

Once you’ve had your software demonstration and all your questions have been answered, we’ll work on an Indicative Price Illustration for you that shows a clear breakdown of all fees and resources included.

4

If you’re comfortable with the Indicative Price Illustration, we’ll visit your business and conduct a series of Business Process Analysis workshops with your team. This allows us to walk through you processes and map them to the functionality of the solution, ensuring that the proposed solution will fit your business and deliver to your stated objectives.

5

Once step 4 is complete, we’ll produce a business proposal for you to review with your team which includes the commercials, the delivery scope, and high-level project plan. After contracts are signed, we’ll organise a project kick-off meeting where you will be formally handed over to the implementation team.

6

By joining the Elite Community, you are now part of a very special group of businesses in the park & marina industry, who all share the same enthusiasm for world-class Microsoft Dynamics 365 technology.

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Market-leading, industry-focused software suite built-on and powered by Microsoft Dynamics 365 & The Power Platform

Award-winning, trusted software provider offering powerful IT business solutions for businesses in all sectors of the park & marina industry

Our team has 330 years of combined situational experience of working within the industry.

Provider of the only software solution with an integrated Finance module built specifically for the IT requirements of operators, manufacturers and dealers in the industry Elite by name and Elite by nature.

Our team has over 250 years worth of combined experience working with the Microsoft Ecosystem platform technology.

Elite by name. Elite by nature.

How we help our customers

The one thing I’ve always felt with the Elite Dynamics team is that they make you feel as if you’re their only customer. That’s a great thing. You can always contact them anytime you want and they will always get back to you and always with the response you need.

Thomas Scarrott

Managing Director

Vale Holiday Parks

We didn’t just choose Elite Dynamics because they offer a great system, it’s the best software to fit our longer-term business growth. We knew the software would scale and expand with the business. Now, no matter how big the parks grow or if we acquire more parks, the system and accounting package is already in place and we’ll build from there.

Adrian Gleave

Director

Encore Parks

We chose Elite Dynamics for several reasons but ultimately, we recognise they provide the leading UK based IT solution for the holiday park industry. EliteParks with its enhanced functionality has the flexibility to manage all our business processes and activities in one system.

Claire Lloyd

Head of Finance

Darwin Escapes

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