Customer Service

Provide quality customer care with a streamlined, holistic approach to your customer service management.

Provide ticketing and feedback services that benefit both you and your customers, optimise engineer workloads, and enhance aftersales support.

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Module overview

The Customer Service Management module in EliteBuilders streamlines your customer care process and give your customers the tools they need to receive the level of support they require. Create and monitor your aftersales and work tickets with full visibility over the process across all customers.

Empower your customers by enabling them to get in touch with you at any time whilst streamlining the process to ensure your engineers are best equipped to manage their workloads.

Features & benefits

  • Ability to raise, view & comment on tickets at any time via the Customer Portal
  • Mobilise your engineers & manage their workload more efficiently & effectively
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Tools & functions available

  • Customer & Marina Analysis
  • Warranty Claims Processing
  • Chargeable Claims Processing
  • Feedback Management
  • Automated Data Capture
  • Integrated Web Forms
  • Warranty to Sale Identification & Management
  • Boat and Model Details Capture
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This module is part of

Our complete business management solution for holiday home, residential park home and boat manufacturers.

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Our bespoke customer relationship management software solution for holiday home, caravan and boat dealers.

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Our software at a glance

Contact us to discuss your needs and arrange an informal, no-obligation demonstration.

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Ready to upgrade your current software?

1

Contact us by completing our online form or calling the enquiry number to arrange a Discovery call with one of our consultants.

2

After your discovery call, we’ll invite you to a demonstration of our proposed solution which meets your IT business requirements.

3

Once you’ve had your software demonstration and all your questions have been answered, we’ll work on an Indicative Price Illustration for you that shows a clear breakdown of all fees and resources included.

4

If you’re comfortable with the Indicative Price Illustration, we’ll visit your business and conduct a series of Business Process Analysis workshops with your team. This allows us to walk through you processes and map them to the functionality of the solution, ensuring that the proposed solution will fit your business and deliver to your stated objectives.

5

Once step 4 is complete, we’ll produce a business proposal for you to review with your team which includes the commercials, the delivery scope, and high-level project plan. After contracts are signed, we’ll organise a project kick-off meeting where you will be formally handed over to the implementation team.

6

By joining the Elite Community, you are now part of a very special group of businesses in the park & marina industry, who all share the same enthusiasm for world-class Microsoft Dynamics 365 technology.

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Market-leading, industry-focused software suite built-on and powered by Microsoft Dynamics 365 & The Power Platform

Award-winning, trusted software provider offering powerful IT business solutions for businesses in all sectors of the park & marina industry

Our team has 330 years of combined situational experience of working within the industry.

Provider of the only software solution with an integrated Finance module built specifically for the IT requirements of operators, manufacturers and dealers in the industry Elite by name and Elite by nature.

Our team has over 250 years worth of combined experience working with the Microsoft Ecosystem platform technology.

Elite by name. Elite by nature.

How we help our customers

The biggest pull for us is being able to manage and automate our aftersales service. By moving away from paper-based systems to bring everything together in one portal for internal teams, engineers and customers, we are improving processes and really delivering on customer service. Added to that is the wealth of data the software provides to enable us to analyse and report on our performance at any time. So, if we want to know how long it took to close a specific case or to get an engineer out, the information is instantly available.

Tom Foster

IT Support

Pemberton Park & Leisure Homes

We got the impression that Elite were the right organisation in terms of their industry knowledge, their professionality but also the fact that there was a team of people that we were dealing with. We could see the advantages of having a low code, no code system that would allow us to be agile in the way that we developed it and would reflect the needs of the business as the business move forward and grew.

David Potter

Data Analyst

Victory Leisure Homes’ Parent Company

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