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EliteCRM for Manufacturers

EliteCRM for Manufacturers

Streamline and optimise your business processes with EliteCRM for holiday home manufacturers and suppliers

EliteCRM for Manufacturers is a fully scalable product to support future manufacturing growth and improved business efficiencies by having all sales, marketing, customer service & field service information in one easy-to-use automated platform.

Built on the latest Microsoft Dynamics 365 technology, EliteCRM for Manufacturers has been designed to improve supply chain management and visibility, simplify processes, maximise customer engagement, empower employees to work more efficiently and increase sales conversion, for maximum profitability.

Developed with holiday home manufacturers in mind, our software solution will transform your core operations and improve your customer’s experience by guiding your sales team through the journey of prospect to established customer, and beyond.

Elite CRM for manufacturers can be fully integrated with any existing systems – from finance to customer service and administration platforms like Office 365 – and is powered and backed up by the latest Microsoft Dynamics technology. Cloud-based and mobile-enabled, real-time customer or supply chain information can be accessed anytime and from anywhere.

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EliteCRM for Manufacturers
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Sales & Leads

sales and leads

Sales Management

Improve the efficiency of a sales cycle using best practice and powerful sales automation.

  • Gain clear visibility of customer buyer behaviour and identify opportunities
  • Manage B2B and B2C sales processing
  • Sales lead capture automation
  • Integrated DocuSign
  • Prioritise sales leads using lead scoring, based on behaviour, segmentation, and time
  • Reduced administration with automated task management
  • Enhance your sales strategy
  • Enhanced sales insight & reporting
  • Nurture leads with advanced lead segmentation
  • Boost business efficiency with access to data from any device
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Marketing

marketing

Marketing

Enhance the customer experiences with targeted, relevant marketing material throughout different stages of their customer journey.

  • Manage events and campaign ROI against actual sales
  • Report on email open rates, click throughs, unsubscribes & bounce rate
  • Create marketing lists
  • Design, distribute and analyse customer feedback surveys
  • GDPR Compliancy
  • Automate customer journeys based on marketing interaction
  • Gain insight into website activity and engagement
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customer service

customer service

Customer Service & Warranty

Maintain a competitive advantage with improved relationship management that exceeds expectations.

  • Customer and park analysis
  • Warranty claims processing
  • Chargeable claims processing
  • Feedback and problem
  • Automated data capture
  • Integrated web forms
  • Warranty to sale identification and management
  • Unit and model details capture
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field service

Field Service

Field Service

Deliver exceptional customer experiences using Field Service to dispatch the right resource at the right time to the right place—with all the tools to succeed the first time.

  • Complete more service calls per technician per week
  • Case to work order processing
  • GPS tracking
  • Inventory management
  • Resource skills for intelligent resourcing
  • Resource tracking
  • RMA’s / RTV’s management
  • Reduce travel time, mileage, and vehicle wear and tear
  • Organise and track resolution of customer issues
  • Communicate an accurate arrival time to customers
  • Provide accurate account and equipment history to the field services team
  • Keep customers updated with the status of their service call and when it’s resolved
  • Schedule visits when it is convenient for the customer
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Automation

Automation

Automation

Extend your customer relationships management (CRM) with a robust and easy-to-use marketing automation platform.

  • •Automated resource management, allocation & scheduling
  • Activity & task management
  • Microsoft Word, Excel and Outlook integration for maximum communication, appointment & task management
  • Automated case creation to process feedback, problems, and complaints
  • Automated reporting and analysis
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Reporting & Analytics

reporting

Reporting & Analytics

Access easy to understand information about your business’s financial performance and transform the findings into actionable decisions that will directly impact your bottom line.

  • Predictive analysis and intelligent reporting
  • Maximise your resources
  • Gain total access to your data
  • Excel integration for reporting, analytics and data manipulation
  • Fully integrated and easily accessible reporting dashboard and charts
  • Integration with data sources and additional apps with Power BI
  • Forecast and plan ore accurately
  • Predict customer demand to manage business output
  • Realtime reporting
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Key Features

easy to use
Simple and easy to use

any device
Available at any time, from any location, with any device

GPS Tracking
GPS tracking

360 degrees
A true 360-degree perspective of your sales, marketing and customer service activity

Market leading automation
Market leading automation

Microsoft office
Full integration with Office365

real time
Access information in real-time

Marketing campaign & budget management
Marketing campaign & budget management

Official Partners

Microsoft Dynamics

Michael Paul Holidays

hoseasons

QBS Group

Pitch Up

Click Learn

Contact Details

Tel. + 44 (0)161 641 8926
Email. info@elitedynamics.co.uk

8 Suez Street, Warrington, Cheshire, WA1 1EG

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