Customer Service
Ensure your customers are catered for post-sale with EliteCRM Customer Service. Allow customers to feedback, via surveys, regarding their booking or deal and automate the creation of a case off the back of a their responses. With drill through analysis of the reasons why the customer service case was created as well as links to the previous booking or deal your staff will have all the data at their fingertips to provide a friendly, efficient post-sale experience to you customers.
Define customer service processes that drive consistency and allow for satisfactory resolutions from all perspectives of any issues encountered during their experience with your holiday park.