customer service

Customer Service

Ensure your customers are catered for post-sale with EliteCRM Customer Service. Allow customers to feedback, via surveys, regarding their booking or deal and automate the creation of a case off the back of a their responses. With drill through analysis of the reasons why the customer service case was created as well as links to the previous booking or deal your staff will have all the data at their fingertips to provide a friendly, efficient post-sale experience to you customers.

Define customer service processes that drive consistency and allow for satisfactory resolutions from all perspectives of any issues encountered during their experience with your holiday park.

Capture post sales feedback or complaints and effectively manage through to resolution
Bookings or Deal to case relationships show you directly where the issue originated
Multi channel communication will allow you to interact with your customers using their preferred channel such as Email or SMS.
Automate communications throughout the customer service process to keep your customer up to date
Empower your teams to avoid or deal with complaints with collaborative working
Create a consistent, unified service experience for customers
Utilise customer service data when next targeting that customer for a holiday or sale

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Take a look at the EliteCRM software user interface

pine lodge holidays

“EliteCRM offers a modern, reliable and fit for purpose solution that will enable us to effectively enhance the booking journey, improve efficiencies through the reporting functions and customer insights and grow our business.”

Caroline Povey, Associate Director Marketing
Pinelodge Holidays