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Elite Dynamics
  • Home
  • Our Solutions
    • Holiday Parks
      • EliteParks
        • Activities
        • Events
        • Finance
        • Housekeeping
        • Maintenance
        • Marketing
        • Memberships
        • Owners
        • Park Management
        • Reservations
        • Sales & Leads
        • Sustainability API
        • Owners Mobile App
      • EliteCRM
        • Sales & Leads
        • Marketing
        • Customer Service
        • Automation
        • Social Media
        • Extensibility
      • EliteFinance
        • General Ledger
        • Purchase Ledger
        • Sales Ledger
        • Inventory
        • Bank Accounts
        • Fixed Assets
      • EliteAcademy
      • EliteAnalytics
    • Manufacturers
      • EliteCRM for Manufacturers
        • Sales Management
        • Marketing
        • Customer Service & Warranty
        • Field Service
        • Automation
        • Reporting & Analytics
      • EliteFinance for Manufacturers
        • General Ledger
        • Purchase Ledger
        • Sales Ledger
        • Inventory
        • Bank Accounts
        • Fixed Assets
        • Manufacturing
        • Warehousing
      • EliteAcademy
  • Customers
  • Case Studies
  • About
    • Blog
    • Careers
    • Charity
    • FAQ’s
    • Meet the Team
    • Sustainability
    • Transfer to us
  • Arrange a Demo
Elite Dynamics Elite Dynamics
customer service

customer service

Customer Service

Ensure your customers are catered for post-sale with EliteCRM Customer Service. Allow customers to feedback, via surveys, regarding their booking or deal and automate the creation of a case off the back of a their responses. With drill through analysis of the reasons why the customer service case was created as well as links to the previous booking or deal your staff will have all the data at their fingertips to provide a friendly, efficient post-sale experience to you customers.

Define customer service processes that drive consistency and allow for satisfactory resolutions from all perspectives of any issues encountered during their experience with your holiday park.

EliteCRM
CRM Customer Service
  • Capture post sales feedback or complaints and effectively manage through to resolution
  • Bookings or Deal to case relationships show you directly where the issue originated
  • Multi channel communication will allow you to interact with your customers using their preferred channel such as Email or SMS.
  • Automate communications throughout the customer service process to keep your customer up to date
  • Empower your teams to avoid or deal with complaints with collaborative working
  • Create a consistent, unified service experience for customers
  • Utilise customer service data when next targeting that customer for a holiday or sale
Request a FREE Demo
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Take a look at the EliteCRM software user interface

CRM Customer Service

EliteCRM Customer Service

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EliteCRM Survey

pine lodge holidays

“EliteCRM offers a modern, reliable and fit for purpose solution that will enable us to effectively enhance the booking journey, improve efficiencies through the reporting functions and customer insights and grow our business.”

Caroline Povey, Associate Director Marketing
Pinelodge Holidays

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EliteParks

EliteParks

The Most Advanced Holiday Park
Management Software on the Market

 

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Meet the Team

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  • This year, we welcomed St Agnes Holiday Park to the Elite family.They were referred to us by our partner, Hoseas… https://t.co/1TJwvxwoVx
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Contact Details

Tel. + 44 (0)161 641 8926
Email. info@elitedynamics.co.uk

8 Suez Street, Warrington, Cheshire, WA1 1EG

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