Boost memberships to support growth within your business
EliteParks’ fully integrated membership management function has been designed to enable holiday parks to effectively manage memberships and subscription-based facilities, from lead through to sale, affording increased efficiency for maximum customer retention and profitability. Whether you run a gym, swimming pool, leisure complex, golf resort, or other facilities that operate on a membership basis, EliteParks can be configured to work in the best way for your holiday park.
EliteParks makes it easy to deliver a high level of customer service, in order to recruit new members and maintain existing ones. Our reporting capabilities allow you to gain a comprehensive overview of your memberships; keep up to date with customer trends and insights; and see what is – and is not – working.
Analysis and reporting can be completed on any information captured on a membership, such as the number of members as a whole; the number of members on a specific membership type (e.g. gym/swimming); or the number of memberships on a membership item (e.g. Family pass/Single pass).
Enhance the customer journey with personalisation options to ensure a seamless experience for both your holiday park and your members. Each membership can be tailored to the individual customer and can be easily amended if required. Memberships can be upgraded, discounts can be added, and renewals can be managed automatically through one central point.
Minimise pressure on your team and enhance productivity with automated invoicing options. A membership can be suspended for a period of time, which will also automatically pause any relevant invoicing during that period. Invoicing can be configured monthly or annually, depending on the membership type; and the system will generate invoices automatically to reduce administration and maximise cash flow management.
Plus, with quick access to renewal dates and subscription history, it’s easy to market to customers at just the right time, using personalised information to maximise the chance of a renewal.