Frequently Asked Questions
We know you have some questions regarding our holiday park software solutions. That’s why our team have put together a list of frequently asked questions, asked by other customers just like you!
We know you have some questions regarding our holiday park software solutions. That’s why our team have put together a list of frequently asked questions, asked by other customers just like you!
If you can’t find what you are looking in the list below, don’t hesitate to contact our friendly team who will be able to answer any questions you may have.
One of the main benefits of EliteCRM is the ability to automate campaigns and communications, transforming the relationships you have with your customers, suppliers and partners. Its advanced marketing tool enables you to design your own unique automated customer journeys across all departments, using your park’s branding and tone of voice.
For example, instead of manually sending a customer booking confirmation acknowledgement – you can set up an email to be sent automatically containing all the details of their holiday. This automated process for ownership communications works in the same way.
You can customise these out of the box or create your own journey templates. The communications can be personalised to each recipient, designed with your branding, plus you can create your own messages that matches your park’ tone of voice.
There is also the functionality to send SMS individually and in bulk to your holidaymaker and owner audiences. After you hit send, you’ll be able to view the SMS delivery rate.
Feedback is important to every department, which is why we’ve included a survey feature within EliteCRM. The tool lets you create, distribute and collect survey responses, so you can easily track submissions and answers as it’s linked directly to a customer’s record when a form has been submitted.
Creating reports is easy and straightforward.. We’ve adopted the design and functionality of Excel; so you can filter, perform calculations, create charts and graphs using a familiar tool – all within EliteCRM.
Our professional blended training programme will ensure you achieve competency in how to use the customisation capabilities within EliteCRM. However, if you need further support after your system has been implemented, our customer service team is always here for you to call, 5 days a week.
Arrange your own personalised demo today to see how EliteCRM can transform your customer relationships.
“We used Sage50 for many years before making the move to EliteFinance. We required more advanced reporting and with EliteFinance you can break down your data much better. It allows you to report on any are of the business too. E.g. park, or department and filter transactions far quicker.
The built-in purchase order system has allowed us to keep tighter control on our spending, which means we can tender better for products too!”
Ryan Johnson, Group Finance & Operations Manager
Coastfields Leisure Ltd
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