FAQs

EliteParks

Does EliteParks allow for online bookings and owner payments?

Yes. The EliteParks solution ships with fully functional APIs to link to your own website or to 3rd party booking agents. Additionally, you have the option of using the out of the box online booking portal that can be embedded into your EliteParks solution.

Does the EliteParks system have a finance package?

Yes. EliteParks sits on the Microsoft Dynamics 365 Business Central platform (formally NAV) and is the only solution on the market to have a fully integrated finance module

Does the EliteParks Membership module automatically raise invoices for monthly subscriptions?

Yes. EliteParks allows any combination of membership start dates and membership length. The initial invoice (joining fee) is raised on activation of a membership and the date the next invoice is due is stamped on the Membership record. EliteParks has a membership invoicing routine that can be run as often as the business requires to raise all invoices up to a defined date.

If we purchase another park after we go live with EliteParks, is there a way to add the data to EliteParks without manual input?

Yes, we have a Data Import Wizard that eases the bulk import of financial and operational data. Elite Dynamics will provide you with a Data Import Template excel file that can be populated and imported into EliteParks. This includes data such as Plots, Units, Customers, Meter Readings, Vendors, Opening Balances etc.

Can EliteParks store marketing preferences in-line with GDPR?

Yes, EliteParks marketing preferences are customisable to suit the business. Marketing products (holiday sales, memberships, etc) and communication types (direct mail, SMS, etc) are configurable and the opt in/opt out for each combination is stored against the contact in EliteParks.

Does EliteParks conform with Making Tax Digital?

Yes, of course. Microsoft has passed the MTD HMRC compliance tests for Dynamics 365 Business Central being MTD compliant. Elite Dynamics have integrated this into the EliteParks solution.

How does EliteParks account for owners subletting out their units if we collect the revenue and charge a fee?

EliteParks has a flexible solution for sublet bookings, to allow the operator to account for monies collected on behalf of owners and make repayments with a choice of administration cost rules. For example, you can charge the owner a percentage of the booking or a fixed cost per booking.

Can we get scanned or emailed documents from our customers and suppliers saved in a PDF or email format, so that they are accessible from within EliteParks and linked to related invoices or quotes?

EliteParks offers the functionality to very easily include documents in formats using simple methods such as drag and drop, or a one-step upload by which that document will be safely archived and linked to the system transaction in one very easy step.

We would like to be able to track our customer engagement through the system from their first contact with us, to the point where they are booking a holiday or buying a holiday home. Can this customer engagement be tracked through every stage of a customer’s journey?

EliteParks software incorporates a seamless experience from the point that a customer reaches out to your company as a response to a specific marketing campaign or via a search for what you are offering. Each customer journey is progressed through a sales and marketing management software (CRM) and are processed through to becoming your satisfied continued customer either through holiday bookings or a purchase of a holiday home, and the use of any other facilities you have to offer.

Our business runs fully on Office365, is this something we will be able to use with EliteParks?

EliteParks is built on Microsoft Dynamics 365 technology and allows for complete integration of Microsoft Office 365 to give you full control of your entire business operation.

Can we integrate EliteParks with our website and online booking portal?

Yes, we have out of the box APIs for both bookings and owners, which allows for any 3rd party website integration with the EliteParks solution.

Can EliteParks be hosted locally or is it hosted in the cloud?

Both. EliteParks can be hosted on your own hardware or we can provide a SaaS solution with a cloud deployment – whichever option best suits your current infrastructure. We will discuss this with you at the initial consultation meeting. The majority of our customers have a SaaS solution.

What devices can EliteParks be used on?

EliteParks can be accessed on a PC or laptop via a web browser; or on a tablet or mobile device via a native app. All that is needed is an internet connection, and EliteParks can be accessed securely from any location at any time.

Does EliteParks handle special offers on bookings?

Yes, EliteParks has the ability to apply special offers against bookings that allow for a percentage off, fixed amount off, or a fixed holiday price. With the dynamic pricing functionality, you also have the ability to increase the price of the holiday as your occupancy levels reach their maximum.

Does EliteParks handle fixed assets?

Yes, EliteParks has a fixed asset module that is integrated into the hire fleet management, as well as the financial ledgers.

How does EliteParks handle park maintenance issues?

EliteParks has a maintenance job module where both park maintenance and customer after sales jobs can be recorded, allocated and managed efficiently. Sales invoices can be raised directly from the job to the owner for chargeable work and the module has the option of being linked to inventory allowing you to manage stock levels of key maintenance items.

Can purchase orders go through an approval system in EliteParks?

Yes, EliteParks has configurable approval workflows that can be allocated to purchase documents. Each user can be configured to have a certain level of authorisation and when the purchase order hits that user’s limit, the manager will receive a request to authorise the order before it is released to the supplier. If the approval request is rejected by the manager, then the user will receive an email notification.

Do I still need my current finance system?

EliteParks is the only solution on the market with a fully integrated accredited accounts package. So as a holiday or residential park operator you have the option to replace your existing accounts package with EliteParks to create maximum efficiency and return. However, if you have a compelling reason to keep your current accounts package we can provide a link between EliteParks and your finance system.

Is EliteParks available from the Cloud?

Yes, EliteParks can be deployed in the Cloud on Microsoft secure platform or it can be loaded onto an in-house server. Whichever deployment option is chosen, EliteParks is accessed via a web browser from your PC, tablet device or smartphone.

Do you have an owners’ portal where owners can log in and pay invoices?

Yes we have two options with regards to providing owners access to manage their account. The first is via our Owners API which will provide your digital agency the functionality to connect your website directly to EliteParks. The second is via our EliteOwners mobile app which enables you to automate invoicing to your owners, notifies them when payments are due and allows payments to be processed. EliteOwners is a supporting solution of EliteParks, designed to enable your owners to self-serve and manage their own accounts.

EliteMarinas

Does EliteMarinas allow for online bookings and owner payments?

Yes. The EliteMarinas solution ships with fully functional APIs to link to your own website or to 3rd party booking agents. Additionally, you have the option of using the out of the box online booking portal that can be embedded into your EliteMarinas solution.

Does the EliteMarinas system have a finance package?

Yes. EliteMarinas sits on the Microsoft Dynamics 365 Business Central platform (formally NAV) and is the only solution on the market to have a fully integrated finance module.

If we purchase another marina after we go live with EliteMarinas, is there a way to add the data to EliteMarinas without manual input?

Yes, we have a Data Import Wizard that eases the bulk import of financial and operational data. Elite Dynamics will provide you with a Data Import Template excel file that can be populated and imported into EliteMarinas. This includes data such as Plots, Units, Customers, Meter Readings, Vendors, Opening Balances etc.

Can EliteMarinas store marketing preferences in-line with GDPR?

Yes, EliteMarinas marketing preferences are customisable to suit the business. Marketing products (holiday sales, memberships, etc) and communication types (direct mail, SMS, etc) are configurable and the opt in/opt out for each combination is stored against the contact in EliteMarinas.

Does EliteMarinas conform with Making Tax Digital?

Yes, of course. Microsoft have passed the MTD HMRC compliancy tests for Dynamics 365 Business Central being MTD compliant. Elite Dynamics have integrated this into the EliteMarinas solution.

How does EliteMarinas account for owners subletting out their units if we collect the revenue and charge a fee?

EliteMarinas has a flexible solution for sublet bookings, to allow the operator to account for monies collected on behalf of owners and make repayments with a choice of administration cost rules. For example, you can charge the owner a percentage of the booking or a fixed cost per booking.

Can we get scanned or emailed documents from our customers and suppliers saved in a PDF or email format, so that they are accessible from within EliteMarinas and linked to related invoices or quotes?

EliteMarinas offers the functionality to easily include documents in formats using simple methods such as drag and drop, or a one-step upload by which that document will be safely archived and linked to the system transaction in one easy step.

We would like to be able to track our customer engagement through the system from their first contact with us, to the point where they are booking a holiday or buying a boat. Can this customer engagement be tracked through every stage of a customer’s journey?

EliteMarinas software incorporates a seamless experience from the point that a customer reaches out to your company as a response to a specific marketing campaign or via a search for what you are offering. each customer journey is progressed through a sales and marketing management software (CRM) and are processed through to becoming your satisfied continued customer either through holiday bookings or a purchase of a boat, and the use of any other facilities you have to offer.

Our business runs fully on Office365, is this something we will be able to use with EliteMarinas?

EliteMarinas is built on Microsoft Dynamics 365 technology and allows for complete integration of Microsoft Office 365 to give you full control of your entire business operation.

Can we integrate EliteMarinas with our website and online booking portal?

Yes, we have out of the box APIs for both bookings and owners, which allows for any 3rd party website integration with the EliteMarinas solution.

Can EliteMarinas be hosted locally or is it hosted in the cloud?

Both. EliteMarinas can be hosted on your own hardware, or we can provide a SaaS solution with a cloud deployment – whichever option best suits your current infrastructure. We will discuss this with you at the initial consultation meeting. Most of our customers have a SaaS solution.

What devices can EliteMarinas be used on?

EliteMarinas can be accessed on a PC or laptop via a web browser; or on a tablet or mobile device via a native app. All that is needed is an internet connection, and EliteMarinas can be accessed securely from any location at any time.

Does EliteMarinas handle special offers on bookings?

Yes, EliteMarinas has ability to apply special offers against bookings that allow for a percentage off, fixed amount off, or a fixed holiday price. With the dynamic pricing functionality, you also have ability to increase the price of the holiday as your occupancy levels reach their maximum.

Does EliteMarinas handle fixed assets?

Yes, EliteMarinas has a fixed asset module that is integrated into the hire fleet management, as well as the financial ledgers.

How does EliteMarinas handle marina maintenance issues?

EliteMarinas has a maintenance job module where both marinas maintenance and customer after sales jobs can be recorded, allocated and managed efficiently. Sales invoices can be raised directly from the job to the owner for chargeable work and the module has the option of being linked to inventory allowing you to manage stock levels of key maintenance items.

Can purchase orders go through an approval system in EliteMarinas?

Yes, EliteMarinas has configurable approval workflows that can be allocated to purchase documents. Each user can be configured to have a certain level of authorisation and when the purchase order hits that user’s limit, the manager will receive a request to authorise the order before it is released to the supplier. If the approval request is rejected by the manager, then the user will receive an email notification.

Do I still need my current finance system?

EliteMarinas is the only solution on the market with a fully integrated accredited accounts package. So as a marina operator you have the option to replace your existing accounts package with EliteMarinas to create maximum efficiency and return. However, if you have a compelling reason to keep your current accounts package, we can provide a link between EliteMarinas and your finance system.

Is EliteMarinas available from the Cloud?

Yes, EliteMarinas can be deployed in the Cloud on Microsoft secure platform, or it can be loaded onto an in-house server. Whichever deployment option is chosen, EliteMarinas is accessed via a web browser from you PC, tablet device or smart phone.

Do you have an owners’ portal where owners can log in and pay invoices?

Yes, we have two options with regards to providing owners access to manage their account. The first is via our Owners API which will provide your digital agency the functionality to connect your website directly to EliteMarinas. The second is via our EliteOwners mobile app which enables you to automate invoicing to your owners, notifies them when payments are due and allows payments to be processed. EliteOwners is a supporting solution of EliteMarinas, designed to enable your owners to self-serve and manage their own accounts.

EliteManufacturers

Can EliteManufacturers connect to our production system?

Yes, EliteManufacturers has two parts to the system. The first part is built within our EliteCRM area and allows you to manage sales and aftersales. This can also connect directly into Business Central manufacturing to give you a complete unified solution. If you already have a production system and not looking to move across the manufacturing side, we are able to provide you with many routes of integration weather one way or bi-directional. The most common connection used is SQL.

Does EliteManufacturers have a solution for Engineers?

Yes, as standard within our EliteManufacturers solution we have an engineer’s app which allows the team to manage the aftersales ticket on their mobile or tablet device. This can also be configured to work offline. If you have larger teams, we can also discuss the option for Microsoft Dynamics 365 Field Service which allows for skill and resource planning on a larger scale.

Can our customers log into a portal to manage their account?

Yes, our EliteManufacturers solution can be configured to have a customer portal. The portal can allow your customers to manage their aftersales tickets, units, PDIs and account / park information. Additional licenses apply for portal addons.

Can we automate emails to our customers?

Yes, EliteManufacturers is built on the Dynamics 365 / Power Platform which allows you to have full control to setup fully automated customer journeys. Automation can be sent for a new ticket raised in the customer portal or simply to notify the park or even the end user that the holiday home has been despatched from factory.

Does EliteManufacturers integrate with Outlook?

Yes, EliteManufacturers is built on the Microsoft Dynamics 365 platform and will work seamlessly with all your commonly used Office 365 applications; such as Outlook, Word, Excel and OneNote. You can use Outlook with EliteManufacturers to track emails, arrange tasks and add appointments to a customer’s correspondence timeline; and integrate with SharePoint to share, store and manage internal documents.

EliteDealers

How do you access EliteDealers?

You can log into EliteDealers at any time, on any device, from any location using your Office 365 credentials. All you will need is access to internet, although some modules of EliteDealers can be configured to work offline.

How do I raise a quote to a customer with multiple options from manufacturer?

We have built EliteDealers to handle multiple Model Options and extras that can be supplied with any Quote / Order. All you have to do is import the standard RRP prices for Models & Model Options and then you will be able to generate an accurate quote for your customer, including having the ability to add a preset discount or input manually.

Does EliteDealers handle used caravans?

Yes, EliteDealers can manage new from manufacturer and also used holiday homes. This can includes buy backs from parks or purchases from retail customers.

How does EliteDealers handle used caravan VAT?

We have followed the same calculations we use in our EliteParks solution (Business Central) which can handle margin scheme and exclude from margin scheme.

Can I print the Quote, Order & Invoice directly from EliteDealers?

Yes, embedded within the solution is the ability to create and export your own templates built in Microsoft Word. We also recommend a third party connector called Document Core Pack which allows you to send your documents for digital signature directly from within the record.

EliteBrokers

EliteBuilders