We know you have some questions regarding our IT solutions. That's why our sales team have put together a list of 20 frequently asked questions, sent in by other customers just like you! If you can't find what you were after in the list below, don't hesitate to contact our friendly team (by clicking here), who will be able to answer any questions you may have.


EliteParks

Q1. Does the EliteParks system have a finance package?

A. Yes. EliteParks sits on the Microsoft Dynamics Business Central platform (formally NAV) and is the only solution on the market to have fully integrated finance modules.

Q2. Does EliteParks allow for Online Bookings and Owner Payments? 

A. Yes. The EliteParks solution ships with fully functional API’s to link to your own website or to 3rd party booking agents. Additionally, you have the option of using the out of the box online booking portal that can be embedded into your Parks website.

Q3. Does EliteParks Memberships module automatically raise invoices for the monthly subscription?

A. Yes. EliteParks allows any combination of Membership Start Date and Membership length. The initial invoice (joining fee) is raised on activation of a membership and the date the next invoice is due is stamped on the Membership record. EliteParks has a Membership invoicing routine that can be run as often as the business requires to raise all invoices up to a defined date.

Q4. If we purchase another Park after we go LIVE on EliteParks, is there a way to add the data to EliteParks without manual input?

A. Yes, we have a Data Import Wizard that eases the bulk import of financial and operational data. Elite Dynamics will provide you with a Data Import template excel file that can be populated and imported into EliteParks. This includes data such as Plots, Units, Customers, Meter Readings, Vendors, Opening balances etc.

Q5. Can EliteParks store Marketing Preferences in line with GDPR?

A. Yes, EliteParks marketing preferences are customisable to suit the business. Marketing Pproducts (Holiday sales, memberships, etc) and communication types (direct mail, SMS, etc) are configurable and the opt in/opt out for each combination is stored against the contact in EliteParks.

Q6. Does EliteParks conform with Making Tax Digital?

A: Yes, of course. Microsoft have passed the MTD HMRC compliancy tests for Dynamics 365 Business Central being MTD compliant. Elite Dynamics have integrated this into the EliteParks Solution for 2016, 2017 and Business Central.

Q7. How does EliteParks account for Owners subletting out their units if we collect the revenue and charge a fee?

A: EliteParks has a flexible solution for sublet bookings, to allow the operator to account for monies collected on behalf of owners and make repayments with a choice of administration cost rules. For example, you can charge the owner a percentage of the booking or a fixed cost per booking.


Q8.  Can we get scanned or emailed documents from our customers and suppliers saved in a PDF or email format, so that they are accessible from within EliteParks and linked to related invoices or quotes?

A: EliteParks offers the functionality to very easily include documents in formats using simple methods such as drag and drop, or a one-step upload by which that document will be safely archived and linked to the system transaction in one very easy step.

Q9.  We would like to be able to track our customer engagement, through the system from their first contact with us, to the point where they are booking a holiday or buying a holiday home. Can this customer engagement be tracked through every stage of a customer’s journey with our company?

A: EliteParks software incorporates a seamless experience from the point that a customer reaches out to your company as a response to a specific marketing campaign or via a search for what you are offering. each customer journey is progressed through a sales and marketing management software (CRM) and are processed through to becoming your satisfied continued customer either through holiday bookings or a purchase of a holiday home, and the use of any other facilities you have to offer.

Q10. Our business runs fully on Office 365, is this something we will be able to use with EliteParks?

A: EliteFinance is built on Microsoft Dynamics 365 Business Central and allows for complete integration of Microsoft Office 365 to give you full control of your entire business operation. 

Q11: Can we integrate EliteParks with our website and online booking portal?

A: Yes, we have out of the box APIs for both Bookings and Owners, which allows for any 3rd party website integration with the EliteParks solution.

Q12. Can EliteParks be hosted locally or is it hosted in the cloud?

A: Both, EliteParks can be hosted on your own hardware or we can from provide a SaaS solution with a cloud deployment. Whichever options best suits your current infrastructure.

Q13. What devices can EliteParks be used on?
A: EliteParks can be accessed on a PC or laptop via a web browser or on a tablet or mobile phone via a native App. All that is needed is an internet connection and EliteParks can be access securely from any location at any time. 

Q14. Does EliteParks handle special offers on bookings?
A. Yes, EliteParks has ability to apply special offers against bookings that allow for a percentage off, fixed amount off, or a fixed holiday price. With the dynamic pricing functionality, you also have ability to increase the price of the holiday as your occupancy levels reach their maximum.

Q15. Does EliteParks handle fixed assets?
A: Yes EliteParks has a fixed asset module that is integrated into the hire fleet management, as well as the financial ledgers.

Q16. How does EliteParks handle Park maintenance issues?
A: EliteParks has maintenance job module where both park maintenance and customer after sales jobs can be recorded, allocated and managed efficiently. Sales invoices can be raised directly from the job to the owner for chargeable work and the module has the option of being linked to inventory allowing you to manage stock levels of key maintenance items.

Q17. Can Purchase Orders go through an approval system in EliteParks?
A. Yes, EliteParks has configurable approval workflows that can be allocated to purchase documents. Each user can be configured to have a certain level of authorisation and when the purchase order hits that users limit the manager, will receive a request to authorise the order before it is released to the supplier. If the approval request is rejected by the manager, then the user will receive an email notification.