Meet the Elite…
Full name: Georgia Hough
Job Title: Microsoft Dynamics Support Consultant
Georgia joined Elite Dynamics early 2021 as one of our MS Dynamics Support Consultants.
With near to 9 years’ experience in the Holiday Park Industry, Georgia has worked in several roles where she has supported guests, owners, holiday park employees and software users. Not only in her working life has she been involved in the industry, but Georgia was also brought up with her family running their own holiday park business for 28 years. She therefore knows first-hand how important it is to have the right IT business solution setup correctly to enhance and improve business operations on park.
Day to day, Georgia manages our customer support calls and proactively investigates issues, managing them through to see them rectified. Together with the support team, she liaises closesly with our Professional Services department and 3rd Party Software partners to deliver the highest level of customer service.
Let’s get to know Georgia a little more…
What do you enjoy most about your job role?
I learn new things every day and have fun while doing it. The team are amazing, and we’re like a family. We also have great relationships with our customers.
What strengths do you feel you bring to the Elite Dynamics team?
I am a highly motivated individual with excellent customer service and administration skills. As well as extensive experience within the holiday park industry and Property Management System (PMS) software.
What do you like most about Elite Dynamics as an employer?
My favourite quote that best describes Elite is “Train them well enough so they can leave, treat them well enough so they don’t want to”. Elite invest in the people and really value the team.
Explain a typical day working for Elite Dynamics?
A typical day would be:
- Catch up call with the Support Team, plan the day, and motivate each other.
- Handover call with the Consultants and the Developers so that they understand the status of each support ticket.
- Go through the support calls in priority order, proactively investigate and resolve.
- Liaise with the customers to deliver resolutions, or guidance.
- Organise for the following day.
- Grow knowledge along the way!
What do you enjoy about your job the most?
I enjoy speaking with customers, not only to deliver a great support service but also getting to know them and building a relationship with them. I also enjoy speaking with all the team members at Elite on our Friday afternoon huddle.
What you enjoy doing when not at work? Special interests/hobbies?
I love going shopping (shopaholic), going to nice restaurants, and spending time with family.
What’s your drink of choice in the office?
I don’t drink hot drinks so my drink of choice would be a Red Bull.
Will you be having a biscuit to go with that drink?
No, I don’t really like biscuits but I’d take a chocolate brownie.
