EliteCRM
Transform your customer relationships for effective Holiday Park Management
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INTEGRATED SOLUTION
- Customers, owners & enquirers
- Complete sales process with leads, appointments, bookings and deals
- Targeted marketing using customer insight
- Full customer 360 perspective
- Enhanced reporting and segmentation
INTEGRATED MARKETING AUTOMATION*
- Design HTML marketing content
- Fully automate personalised communications, such as booking confirmations or monthly newsletters
- See analytics and insight on your customers and prospects
- Email open rates, clicks and unsubscribes *Additional licence costs
AUTOMATE YOUR SALES CYCLE
- Automated communication journey throughout lead cycle, for different lead types i.e. newsletter enquiry, booking enquiry, etc
AUTOMATE YOUR CUSTOMER BOOKING JOURNEY
- Personalised booking confirmation
- 2-weeks, 6-weeks holiday reminders
- Outstanding payment and cancellation options
- Day of arrival and check in communication
- Post booking communication, including survey distribution
AUTOMATE YOUR OWNER JOURNEY
- Initial enquiry communication
- Appointment reminder and confirmation
- Post appointment keep warms
- Deal confirmation and welcome pack
- Handover reminder
- 1-month welcome
- Survey distribution
- 1 year ownership anniversary
ENHANCED MARKETING LISTS AND SEGMENTATION
- Monthly newsletter
- Early bird bookers
- VIP customers
- Booking enquirers
- All owners
ELITECRM GOLD +
OUTLOOK INTEGRATION FOR ACTIVITY MANAGEMENT
- Appointments
- Tasks
- Email tracking
CAMPAIGN & EVENT MANAGEMENT
- Pre-planning
- Campaign costs, activities and response management
- Campaign ROI
WEBSITE INTEGRATION*
- Contact us
- Enquiries *Additional licence costs – price dependent upon solution chosen
LIVE CHAT INTEGRATION*
- *Requires a LiveChat account – additional licence cost chargeable
ENHANCED MARKETING LISTS AND SEGMENTATION
Find out what your prospects, customers and competitors are doing on:
- LinkedIn *Additional licence costs – price dependent upon solution chosen
ELITECRM PLATINUM +
2-WAY ELITEPARKS INTEGRATION
- Use the capabilities of EliteCRM for presale activity and the power of EliteParks for completing the sale
- Use CRM for sales processes
- Updated data in CRM, immediately available in EliteParks
CUSTOMER SERVICE & CASE MANAGEMENT
- Capture post-holiday or owner feedback
- Complaint management
- Repairs
SELF-SERVICE CUSTOMER PORTAL*
- Manage your booking
- Book activities
- Check In *Additional licence and implementation costs apply – price dependent upon solution chosen
USE CRM TO SEND CMS*
- Individual and bulk SMS
- Check in reminders
- Arrival day reminder * Additional licence costs – price dependent upon solution chosen.
ENHANCED REPORTING
- Booking and deal insight
- Most busy/quiet months/qtrs
- Most popular range • Analysis by salesperson/park, etc
- Analysis by model, manufacturer or customer
DYNAMICS 365 MOBILE APP
- Manage your sales
- Update appointments and confirm check-ins
- Allocate leads or customer tasks